Account and Balance Management

The Accounts section is your financial command center within the Cobre Portal. Instead of juggling multiple banking platforms and spreadsheets, you get a single, unified view of all your accounts—whether they're Cobre Balance accounts or external bank accounts you've connected. With recently enhanced dynamic table capabilities, you can now personalize exactly how you view and organize this information to match your specific workflow.

What you can do:

View balances across all your accounts in one place. Real-time updates are available for Cobre Balance accounts; Connect account balances depend on batch reports from Multicash.

Monitor consolidated balances grouped by multiple parameters (institution, geography, currency, state, or tax)

Connect external bank accounts for comprehensive treasury oversight

Create Cobre Balance accounts for faster payment execution with multi-currency support (COP, MXN, USD, PEN, CLP)

Manage complex account structures with subaccount relationships

Edit account details inline without opening separate screens

Search and filter through thousands of accounts instantly

Customize your table view with the exact columns you need

Why it matters: This centralized, personalized approach eliminates the inefficiency of logging into multiple banking platforms and exporting data to spreadsheets. Your finance team saves time, reduces errors from manual tracking, and gains the visibility needed for confident decision-making. The flexible interface adapts to how you work, not the other way around.

Understanding Your Account Types

Connected External Accounts

These are your existing bank accounts at traditional financial institutions (BBVA, Bancolombia, Banco Cooperativo Coopcentral, etc.) that you've linked to Cobre. Once connected, Cobre automatically pulls balance and transaction data, giving you consolidated visibility without leaving the platform. Note that data updates depend on batch reports delivered by the banks.

Benefits:

Eliminate manual balance checks across multiple banking portals

Consolidate transaction history in one searchable location

Initiate payments directly from connected accounts

Maintain your existing banking relationships while gaining operational efficiency

Cobre Balance Accounts

These are accounts created directly within Cobre, available across multiple currencies and countries. They leverage Cobre's pre-funded liquidity pools and direct infrastructure connections for instant settlement.

Available currencies:

COP (Colombian Peso)

MXN (Mexican Peso)

USD (US Dollar)

PEN (Peruvian Sol)

CLP (Chilean Peso)

Account Structure Options:

Main Accounts: Independent accounts that operate on their own. Most businesses start with main accounts for different purposes or currencies.

Subaccounts: Accounts that automatically transfer deposited funds to a designated main account for centralized treasury management. Ideal for businesses with complex account structures, multiple subsidiaries, or teams that need to collect funds into a single account for consolidated management.

When you mark an account as a subaccount, any funds deposited are immediately transferred to the primary account you designate. This automation eliminates manual transfers and ensures centralized control.

Benefits:

Faster payment execution through Cobre's direct infrastructure

Instant settlement via pre-funded liquidity pools

Multi-currency support for regional operations

Flexible account structures with subaccount relationships

Simplified reconciliation within a single platform

Network effects: as more clients join Cobre, settlement becomes even more efficient

Navigating the Accounts Interface

Main Dashboard View

When you access the Accounts section, you'll see your accounts organized with powerful personalization options. The interface has been designed to adapt to your specific workflow, whether you're managing 10 accounts or 10,000.

Status Tabs:

Tab	Description
Connected	Accounts successfully linked and receiving data
Connecting	Accounts pending verification or additional information
Failed Connection	Accounts requiring attention (contact your Key Account Manager)

View Controls:

Expand/Collapse All: Toggle between viewing all account details at once or seeing just the summary level. This is particularly useful when you're reviewing large numbers of accounts grouped by institution or geography—collapse everything for a high-level overview, expand when you need specifics.

Only with Balance: Filter to show only accounts with current funds. This declutters your view when planning payments or assessing available liquidity. Essential for teams managing hundreds of accounts where many may have zero balances at any given time.

Group By Options: Organize your accounts by the parameter that matches your workflow:

Institution - See all accounts with each banking partner together

Geography - View accounts by country for regional operations management

Currency - Group by COP, MXN, USD, PEN, or CLP for currency-specific planning

State - Organize by connection status or account status

Tax - Group accounts by tax treatment or jurisdiction

The grouping you choose persists, so the portal remembers your preferred view.

Edit Columns: Customize which data columns appear in your table. Click "Edit columns" to show or hide:

Updated at timestamp

Current balance

Account type

Institution

Geography

Currency

State

Custom fields relevant to your operation

Your column configuration is saved per user, so different team members can configure views that match their specific responsibilities without affecting each other.

Quick Actions:

Search Bar: Find accounts instantly by typing:

Account alias (e.g., "Payroll Mexico")

Account number

Account ID (Cobre's internal identifier)

The search works across all fields simultaneously, so you don't need to remember the exact format—just start typing what you know.

Advanced Filters: Click "Filter" to narrow accounts by multiple criteria simultaneously:

Geography (Mexico, Colombia, Peru, etc.)

State (Connected, Connecting, Failed)

Currency (COP, MXN, USD, PEN, CLP)

Updated-at date range

Filters stack, so you can combine "Geography: Colombia" + "Currency: COP" + "Only with balance" to see exactly the subset of accounts you need for a specific task.

Inline Editing Capabilities

You can now edit account information directly on the main page without opening separate modal windows:

Alias Editing: Click on any account alias to edit it in place. Press Enter to save or Escape to cancel. This makes it fast to update account names as your business evolves or organizational needs change.

Tag Management: Add or remove tags directly from the account list. Tags help you categorize accounts by project, department, payment purpose, or any classification that matters to your operation. You can add up to 10 tags per account, and they're searchable and filterable.

Account Details Display

Each account shows:

Account alias - Your custom identifier, now editable inline

Tags - Visual labels you've applied, also editable inline

Account ID - Cobre's system identifier (e.g., "acc_cWCIMD6xWq")

Balance - Current available funds with currency

Obtained at - Timestamp of last balance update

The expandable view reveals all accounts under each grouping (institution, geography, etc.), making it easy to see related accounts at a glance. When viewing subaccounts, you'll also see their relationship to main accounts clearly indicated.

Connecting External Accounts

Connecting your existing bank accounts gives you unified visibility across your entire treasury operation. Here's how to do it:

Step 1: Initiate Connection

Click Connect account in the top-right corner of the Accounts section.

Step 2: Enter Account Details

A modal will appear requesting the following information:

Field	Description
Account Location	Select the country where the account is held (Mexico, Colombia, or Peru).
Financial Institution	Choose from the dropdown menu of supported banks. Cobre supports major institutions across Latin America.
Account Type	Specify whether it's a checking account, savings account, or other type.
Account Number	Enter the complete account number as it appears in your banking records.
Account Holder Document Type	Select the type of identification (e.g., RFC in Mexico, Cédula de Ciudadanía in Colombia).
Account Holder Document ID	Enter the corresponding identification number.

Step 3: Submit for Verification

Click Add Account to submit the information. The account will appear in your Accounts list with a "Connecting" status.

Step 4: Verification Process

During Connection:

Your Cobre Key Account Manager may reach out for additional verification information

This typically involves confirming account ownership and authorization to access balance data

The process usually completes within 1-2 business days

Once Connected:

Status changes to "Connected"

Balance updates begin flowing automatically based on Multicash file deliveries from your bank.

Transaction history becomes available within the Cobre platform

You can initiate money movements from this account

If Connection Fails: If the status shows "Failed Connection," contact your Key Account Manager. Common reasons include incorrect account numbers, mismatched holder information, or accounts that require additional authorization steps at the banking institution level.

Creating Cobre Balance Accounts

Cobre Balance accounts are your fast lane for executing payments. Since they operate on Cobre's infrastructure with pre-funded liquidity, you bypass traditional banking delays. The creation process now offers more flexibility with multi-currency support and subaccount options.

Step 1: Start Creation

Click Create Cobre Balance in the top-right corner of the Accounts section.

Step 2: Configure Your Account

The creation modal guides you through three key sections:

General Information

Alias (Required): Give your account a descriptive name that makes its purpose immediately clear. This alias appears throughout the portal whenever you're selecting source accounts for payments or reviewing balances. Examples:

"Marketing Budget - Colombia"

"Payroll Account - MXN"

"Vendor Payments USD"

"Collections - Peru"

Pro tip: Establish a naming convention across your organization. Consistent patterns make it easier for your entire team to identify accounts correctly, especially during time-sensitive operations.

Tags (Optional): Add up to 10 tags to categorize your account. Tags are searchable and filterable, making it easy to find groups of related accounts later. Example tags:

Department names: "Operations", "Sales", "Finance"

Purpose: "Recurring", "One-time", "Emergency"

Projects: "Q1-Campaign", "Office-Renovation"

Internal codes: "CC-2401", "Budget-Line-7"

Tags are flexible—use whatever classification scheme makes sense for your business.

Currency: Select which currency this account will hold and transact in:

COP - Colombian Peso

MXN - Mexican Peso

USD - US Dollar

PEN - Peruvian Sol

CLP - Chilean Peso

Choose the currency that matches where you'll be making payments. You can create multiple accounts in different currencies as needed—there's no limit.

Account Structure

Mark as Subaccount (Optional): Check this box if you want funds deposited into this account to automatically transfer to a main account for centralized management.

When enabled, you'll need to select which main account receives the automatic transfers. The funds deposited into this subaccount are transferred immediately to the designated main account for centralized control.

Why use subaccounts? This structure is ideal if you:

Collect payments from different sources but want consolidated treasury management

Have multiple teams or subsidiaries that need their own accounts but central finance needs unified control

Want to segregate incoming funds by purpose while maintaining a single account for disbursements

Need to automate fund concentration without manual transfers

The backend enforces rules preventing invalid configurations—for example, you can't make a subaccount point to another subaccount, avoiding circular relationships.

Step 3: Confirm Creation

Review your settings and click Finish to create the account.

What happens next:

Your new Cobre Balance receives a unique account ID instantly

The account appears immediately in your Accounts list with the alias, tags, and currency you specified

If configured as a subaccount, the automatic transfer relationship is active immediately

You can fund it by transferring from connected accounts or receiving payments

It's ready for creating money movements with instant settlement via Cobre's infrastructure

After creation: You can edit the alias and tags at any time using inline editing directly from the Accounts list. Subaccount relationships can be modified from the account detail view if your organizational structure changes.

Managing Your Accounts

Monitoring Balances

Individual Account Balances: Each account displays its current balance with currency code. The "Obtained at" timestamp tells you exactly when this balance was last updated—crucial for knowing if you're looking at real-time data or something that needs refreshing.

Consolidated View: When grouped by your chosen parameter (institution, geography, currency, etc.), you see the total balance across all accounts in that group. This is particularly useful when:

Grouped by institution: assess your total exposure or availability with that banking partner

Grouped by geography: understand your liquidity position in each country

Grouped by currency: see how much you have available in each denomination

Grouped by state: quickly identify which accounts are active and operational

Balance Filtering: Use the "Only with balance" toggle to hide zero-balance accounts. This declutters your view when you're focused on accounts with available funds for payments. For teams managing hundreds of accounts across multiple countries and currencies, this simple filter dramatically improves usability.

Managing Account Information

Inline Alias Editing: No need to open separate screens to rename accounts:

Click on any account alias in the table

Type your new alias

Press Enter to save (or Escape to cancel)

This makes it fast to update account names as your business evolves. Renamed an account to reflect a new project? Update it right there in two seconds.

Inline Tag Management: Add or remove tags without leaving the main view:

Click on an account's tag area

Select existing tags to remove them

Add new tags from your existing tag library or create new ones

Changes save automatically

Tags become even more valuable as you scale—you can quickly filter to all accounts tagged "Payroll" or "Q1-Budget" regardless of which institution or currency they're in.

Managing Subaccount Relationships

For businesses with complex account structures, you can manage subaccount relationships from the account detail view:

Creating Subaccount Relationships: If you have an existing account that should become a subaccount:

Navigate to the account detail view

Assign it to a main account

The automatic transfer relationship activates immediately

Removing Subaccount Relationships: If an account should no longer be a subaccount:

Open the account detail view

Unassign the primary account

The account reverts to functioning as an independent main account

Changing Primary Accounts: If a subaccount should feed to a different main account:

Access the subaccount's detail view

Select a new main account from the available options

Future deposits will now route to the new primary account

The backend enforces validation rules automatically—you can't create circular relationships or invalid configurations. This protection is built-in, so you don't need to worry about accidentally creating problematic account structures.

Tracking Daily Activity

Each account provides a daily summary that resets automatically:

Total debits - All outflows for the current day

Total credits - All inflows for the current day

Net movement - Your running tally

This running summary helps you understand daily cash flow patterns without diving into detailed transaction logs. It's particularly valuable for accounts with high transaction volumes.

Using Advanced Search and Filtering

Search Functionality: The search bar works across multiple fields simultaneously. Just start typing:

Account alias: Search for "Payroll" to find all payroll-related accounts

Account number: Enter partial account numbers

Account ID: Search by Cobre's internal identifier

You don't need to remember which field contains what—the system searches everything and returns matches.

Advanced Filtering: Stack multiple filters to narrow your view precisely:

By Geography: Focus on accounts in specific countries. Useful when you're managing payments or reviewing balances for regional operations.

By State: Filter to show only Connected accounts (operational), Connecting accounts (pending setup), or Failed connections (needing attention).

By Currency: Isolate accounts holding specific currencies. Essential when planning currency-specific payment runs or assessing FX exposure.

By Updated-At Date: Find accounts updated within specific timeframes. This helps identify stale connections or verify recent balance refreshes.

Filters combine with the "Only with balance" toggle and search, giving you surgical precision in finding exactly the accounts you need.

Customizing Your View

Column Configuration: Click "Edit columns" to personalize your table. Show the data that matters to your role, hide what doesn't. Common configurations:

Role	Show	Hide
Treasury managers	Current Balance, Currency, Updated At, Institution	Account Type, State (filter these instead of viewing them)
Operations teams	Alias, Tags, Geography, State, Account Type	Detailed balance timestamps (they care more about account status than precise update times)
Analysts	Everything—they need comprehensive data for reporting and analysis	—

Your configuration persists across sessions and is unique to your user, so different team members can optimize their views independently.

Grouping Configuration: Choose how accounts are organized:

By Institution when reviewing banking relationships or planning to consolidate accounts

By Geography when managing regional operations or assessing country-level liquidity

By Currency when planning payments in specific denominations or reviewing FX positions

By State when troubleshooting connection issues or auditing account health

By Tax when preparing reports that need to segregate accounts by tax treatment

Switch grouping as needed—the portal remembers your last choice and applies it next time you visit.

Best Practices

Account Organization

Use descriptive aliases consistently: Develop a naming convention for your accounts and stick to it. Examples:

"[Purpose] - [Currency]" format: "Payroll - MXN", "Vendor Payments - USD"

"[Department] - [Geography]" format: "Marketing - Colombia", "Operations - Mexico"

"[Project] - [Currency]" format: "Q1-Campaign - COP", "Office-Expansion - PEN"

Consistency makes it easier for your entire team to identify accounts correctly, especially in time-sensitive payment situations. With inline editing, you can quickly standardize account names without disrupting your workflow.

Leverage tags for flexible categorization: Use tags to create cross-cutting categories that don't fit into a single grouping:

Department tags: "Finance", "Operations", "Marketing"

Purpose tags: "Recurring", "Ad-hoc", "Emergency"

Project tags: Link accounts to specific initiatives

Compliance tags: "Requires-Approval", "High-Value", "Restricted"

Since you can filter and search by tags, they become a powerful tool for finding related accounts across different institutions, geographies, or currencies.

Structure subaccounts strategically: When deciding whether to use subaccounts:

Good use cases:

Multiple collection points that should feed into a single disbursement account

Subsidiary accounts that need to roll up to parent company treasury

Project-specific accounts that automatically consolidate into main budget accounts

Regional accounts that should centralize to headquarters

Avoid when:

You need full control over timing of transfers between accounts

Accounts serve different purposes that shouldn't automatically consolidate

You need to maintain separate balances for compliance or auditing reasons

The automatic transfer happens immediately upon deposit—make sure this behavior aligns with your treasury workflow.

Optimize grouping for your daily tasks: Choose grouping based on your most common operations:

Group by Institution when managing banking relationships or planning to consolidate accounts

Group by Geography for regional operations management

Group by Currency when planning multi-currency payment runs

Group by State when troubleshooting connections or auditing account health

The portal remembers your preference, so set it to match your primary workflow.

Balance Monitoring

Set up a daily review routine: Assign someone to check the Accounts dashboard each morning. Configure their view to focus on:

Only accounts with balance (toggle on "Only with balance")

Sorted by "Updated at" to see which accounts have fresh data

Filtered to show only Connected accounts (hiding Connecting/Failed to reduce noise)

Use grouping to spot concentration risk: Periodically review your accounts grouped by Institution. This perspective reveals if you have too much liquidity concentrated with a single banking partner. Diversification across institutions reduces risk if one experiences technical issues or regulatory problems.

Monitor the "Updated at" timestamp: If accounts haven't updated in several hours for institutions that typically refresh frequently, this may indicate:

Connection issues that need attention

Banking system maintenance windows

Problems with your authorization at the financial institution

Address these proactively rather than discovering issues when you need to make urgent payments.

Efficient Search and Filtering

Create saved filter combinations: While the portal doesn't yet support saved filter presets, you can document common filter combinations your team uses:

"Active operational accounts": Connected + Only with balance

"Pending setup review": State = Connecting + sorted by Updated at

"USD liquidity": Currency = USD + Only with balance

"Colombia operations": Geography = Colombia + Connected

Share these combinations with your team so everyone can quickly access the views they need.

Use search for quick account access: When you know what you're looking for, search is faster than browsing:

Type partial account numbers to find specific accounts

Search alias keywords to find all related accounts ("Payroll" returns all payroll accounts)

Search account IDs when referencing accounts from support tickets or API logs

Stack filters progressively: Start broad and narrow down:

Filter by Geography if you're working on country-specific tasks

Add Currency filter if you're planning specific denomination payments

Toggle "Only with balance" to see what's available

Search or sort to find the specific account you need

This progressive approach is faster than trying to get all filters perfect on the first attempt.

Inline Editing Workflow

Update information as situations change: Don't wait for batch updates:

Rename accounts immediately when projects or purposes change

Add tags when you realize a classification would be useful

Remove outdated tags as soon as they're no longer relevant

Inline editing makes these updates frictionless—do them when you think of it, not during scheduled maintenance windows.

Maintain tag hygiene: As your tag library grows:

Periodically review tags to ensure consistency (avoid "finance" and "Finance" as separate tags)

Remove deprecated tags from accounts when they're no longer accurate

Establish team guidelines on tag naming conventions

Well-maintained tags make filtering and searching dramatically more effective.

Strategic Account Structure

Create purpose-specific Cobre Balances: Don't try to run everything through a single account. Consider separate Cobre Balances for:

Different payment types: Payroll vs. vendor payments vs. customer refunds

Different business units: Each subsidiary or department with its own account

Different currencies: Maintain balances in the currencies you regularly disburse

Different approval requirements: Segregate high-value from routine payments

Each account is free to create, and having purpose-specific accounts dramatically simplifies reconciliation and reporting.

Use subaccounts for fund concentration: If you collect funds in multiple accounts but disburse from one:

Create subaccounts for each collection point

Designate a single main account for disbursements

Automatic transfers eliminate manual fund movement and reduce float time

This structure centralizes control while maintaining segregated collection points.

Balance your mix of account types:

Use connected external accounts when you need to move money from existing banking relationships

Use Cobre Balances when speed and efficiency matter most

Keep some funds in Cobre Balances to take advantage of instant settlement for urgent payments

Maintain external accounts for relationships that provide other services (credit facilities, merchant services, etc.)

The ideal mix depends on your specific needs—don't default to one type for everything.

Connection Maintenance

Address failed connections immediately: Don't let accounts languish in "Failed Connection" status. These often indicate:

Changed banking credentials requiring updates

Expired authorization needing renewal

Account closure or restructuring at the bank

Technical issues with the bank's data feed

Contact your Key Account Manager right away to resolve these issues and restore data flow. Operating without visibility into an account's balance and transactions creates blind spots in your treasury management.

Monitor the "Obtained at" timestamps: Set up a routine to check for stale data:

Accounts that haven't updated in 24+ hours may have connection issues

Compare update frequency patterns—if an account typically updates hourly but hasn't refreshed in 8 hours, investigate

Different institutions have different update schedules—learn your banks' patterns

Proactive monitoring catches problems before they impact your operations.

Keep account information current: Whenever you make changes at your financial institutions:

Notify your Key Account Manager immediately of account closures or restructuring

Update any changed account holder details promptly

Verify connections after banking system upgrades or migrations

Outdated connection information can cause payment failures or compliance issues. It's easier to update information proactively than to troubleshoot failures during critical payment windows.

Scaling Your Account Management

As you grow to 100+ accounts:

Rely heavily on tags for cross-cutting categorization

Establish team-wide naming conventions for consistency

Use grouping strategically—switch grouping parameters based on the task at hand

Create documented filter combinations for common operational needs

As you reach 1,000+ accounts:

Default to filtered views rather than loading all accounts

Use "Only with balance" religiously to reduce visual clutter

Consider API access for programmatic reporting rather than manual exports

Work with your Key Account Manager on organizational strategies

At 10,000+ accounts:

Performance protections activate automatically

Plan your workflow around filtered subsets rather than full dataset operations

Coordinate with Cobre support on optimization strategies for your specific use patterns

Consider whether subaccount structures can consolidate related accounts

Troubleshooting Common Issues

Connection Issues

"My account shows 'Connecting' for more than 48 hours"

Your Key Account Manager may be waiting for additional information from you or from the financial institution. Check your email for any requests, and if you haven't heard anything, reach out proactively to your KAM.

"The balance doesn't match what I see in my bank portal"

Check the "Obtained at" timestamp. If it's more than a few hours old, the data may not have refreshed yet. Some banks update balance information on different schedules. If the timestamp is recent but the balance still doesn't match, contact support—there may be an issue with the data feed from that institution.

"I can't find the institution I want to connect"

Cobre continuously expands its network of supported institutions. If your bank isn't in the dropdown menu, contact your Key Account Manager. They can often add support for new institutions, especially if multiple clients need access to that bank.

"My connected account status changed to 'Failed Connection'"

Common causes include:

Changed credentials at the financial institution

Expired authorization requiring renewal

Account restructuring or closure at the bank

Technical issues with the bank's data feed

Contact your Key Account Manager immediately. Don't wait—failed connections mean you're operating without visibility into that account's balance and transactions.

Cobre Balance Issues

"My Cobre Balance shows zero, but I transferred funds"

Check the Money Movements section to verify the transfer status. If the transfer shows as completed but the balance hasn't updated:

Refresh the page (sometimes a simple refresh resolves display issues)

Wait 5 minutes—there may be a processing delay

If the issue persists, contact support with the movement ID

"I created the wrong currency for my Cobre Balance"

Cobre Balance accounts can't be deleted through the portal interface for compliance and audit trail reasons. However, you can:

Create a new account with the correct currency

Leave the incorrect account with zero balance (filter it out using "Only with balance")

Contact your Key Account Manager if you need to formally close the account

"My subaccount isn't transferring funds to the main account"

Verify the subaccount relationship:

Open the subaccount detail view

Confirm a main account is properly assigned

Check that the main account is operational (Connected status)

If the relationship looks correct but transfers aren't happening, contact support—there may be a technical issue with the automatic transfer mechanism.

"I can't assign a main account to my subaccount"

The backend enforces validation rules to prevent invalid configurations:

You can't make a subaccount point to another subaccount

The target main account must be operational

You need proper permissions to modify account relationships

If you believe the relationship should be valid but the system won't allow it, contact your Key Account Manager to review the account structure.

Interface and Display Issues

"My customized columns disappeared"

Column configurations are saved per user and per browser. If you:

Cleared browser cache/cookies, you'll need to reconfigure

Switched browsers or devices, you'll need to set columns again

Another user logged into your workstation, they see their configuration

Reconfigure your columns using "Edit columns"—it only takes a moment.

"Grouping isn't showing all my accounts"

If you have more than 10,000 accounts, grouping has limitations unless "Only with balance" is active. This is a performance protection to keep the interface responsive with very large account datasets.

Solutions:

Enable "Only with balance" filter (this allows grouping even with >10K accounts)

Use search and filters to narrow your view first, then group the filtered results

Contact support if you regularly need to group large unfiltered datasets

"Search isn't finding accounts I know exist"

Search looks for exact substring matches. If you're searching for:

Account alias: Ensure you're typing words that actually appear in the alias

Account numbers: Try partial numbers rather than full numbers

Account IDs: These are case-sensitive

Also verify your filters—if you have geography or currency filters active, search only returns matches within the filtered set.

"Inline editing isn't saving my changes"

Common causes:

You pressed Escape instead of Enter (this cancels the edit)

You don't have permission to edit accounts (check with your admin)

There's a validation error with your input (e.g., alias exceeds character limit)

Try again, ensuring you press Enter to commit the change. If the issue persists, try refreshing the page and editing again.

Tag Management Issues

"I can't add more tags to an account"

Each account has a limit of 10 tags. If you've reached this limit:

Remove less relevant tags first

Consider if some tags can be consolidated (do you really need both "Q1" and "Q1-2025"?)

Use more general tags that cover multiple specific cases

"My tags aren't appearing in the filter dropdown"

Tag filters show only tags that are currently in use on accounts within your filtered view. If you've applied geography or currency filters, you'll only see tags that exist on accounts matching those filters.

Performance Issues

"The Accounts page is loading slowly"

If you're managing thousands of accounts:

Start with filters active rather than loading everything first

Use "Only with balance" to reduce the dataset

Sort and group only after filtering to specific subsets

Clear browser cache if performance degrades over time

For organizations with >10,000 accounts, the system implements performance protections automatically. If you're hitting these limits regularly, contact your Key Account Manager to discuss optimization strategies.

"Export or reporting is timing out"

Large exports may need to be run during off-peak hours. Contact support to:

Schedule large exports during low-traffic windows

Discuss API-based alternatives for programmatic data access

Explore pre-aggregated reporting options

Permission Issues

"I can't edit account information"

Inline editing requires specific permissions. If you can view accounts but can't edit:

You may have read-only access

Your role may not include account management permissions

Certain accounts may be restricted based on your user profile

Contact your organization's Cobre administrator to review your permission level.

"I can't create Cobre Balance accounts"

Account creation permissions may be restricted to specific roles. This is common in organizations with:

Maker-checker workflows requiring approval for new accounts

Treasury policies limiting who can establish accounts

Compliance requirements for account creation authorization

Speak with your treasury manager or Cobre admin about obtaining the necessary permissions.

Maximizing the Dynamic Table Features

The Accounts section has been engineered to adapt to your workflow rather than forcing you into a rigid structure. Here's how to leverage this flexibility:

Personalization for Different Roles

Treasury Managers: Configure your view to focus on:

Group by: Institution (to monitor banking relationships)

Columns: Balance, Currency, Updated At

Default filter: Only with balance

Saved search: High-value accounts (>$100K balances)

This configuration lets you quickly assess liquidity distribution and banking relationships at a glance.

Operations Teams: Configure your view to focus on:

Group by: Geography or State

Columns: Alias, Tags, Account Type, State

Default filter: Connected accounts only

Frequent use: Search by alias for account lookup during payment processing

This setup optimizes for day-to-day operational tasks and quick account identification.

Finance Analysts: Configure your view to show:

Group by: Currency or Geography

All columns visible for comprehensive data

No default filters (you need to see everything)

Frequent use: Advanced filters for specific reporting needs

Analysts need complete visibility, so maximize the data displayed and use filters only for specific analysis tasks.

Collections Teams: Configure your view to focus on:

Group by: Geography

Columns: Alias, Balance, Currency, Updated At

Tags: Use tags to mark accounts by collection status

Frequent use: Inline editing to update tags as collection status changes

This configuration supports tracking collection activity across regions with tags serving as status indicators.

Workflow-Based Grouping Strategies

For Daily Operations: Start your day with:

Group by: State

Filter: Only with balance

This immediately shows you which accounts have available funds for today's payments.

For Strategic Planning: When planning liquidity or assessing exposure:

Group by: Institution

Filter: Connected accounts

This reveals your liquidity concentration and helps identify diversification opportunities or consolidation possibilities.

For Regional Management: When managing multi-country operations:

Group by: Geography

Filter: Only with balance

This provides a clear picture of available funds in each country.

For Payment Planning: When planning payment runs:

Group by: Currency

Filter: Only with balance + specific geography if needed

Search: For specific payment-purpose accounts using tags or aliases

This helps you quickly identify available funds in the currencies you need for upcoming payments.

Note: The portal currently organizes accounts by creation date by default.

Advanced Filtering Techniques

Stacking Filters for Precision

Example workflow: "I need to find active Mexican accounts with USD balances"

Filter Geography → Mexico

Filter Currency → USD

Filter State → Connected

Toggle "Only with balance" → On

Result: Exact subset you need

Using Filters with Search

Search works within your filtered results. This two-step approach is powerful:

First, filter to narrow broadly (e.g., Geography: Colombia)

Then search for specific accounts within that subset (e.g., search "Payroll")

Result: All Colombian payroll accounts

Making Inline Editing Part of Your Routine

Update as You Work: Don't batch account maintenance—do it inline as you encounter needs:

Rename account? Click, edit, Enter. Done in 3 seconds.

Need to add a tag? Click, select, done.

Tag no longer relevant? Click, remove, done.

This continuous maintenance keeps your account data accurate without dedicated maintenance windows.

Standardization Campaigns: If your account naming is inconsistent:

Group accounts by institution or geography

Work through one group at a time using inline editing

Apply consistent naming patterns as you go

Use tags to mark accounts you've standardized

This methodical approach lets you clean up account data without disrupting operations.

Collaborative Tagging: When multiple team members manage accounts:

Establish tag conventions ("In-Review", "Verified", "Restricted")

Use inline editing to mark accounts as you work

Tags become communication tools between team members

Filter by tags to see which accounts need attention from specific teams

Optimizing for Scale

If you manage 50–500 accounts:

Inline editing becomes essential for keeping up with changes

Grouping eliminates the need for spreadsheet exports

Tags let you create flexible categorizations without rigid structures

If you manage 500–5,000 accounts:

Default to filtered views rather than viewing everything

Use search as your primary navigation method

Create documented filter combinations for common tasks

Leverage API access for programmatic reporting

If you manage 5,000+ accounts:

Rely on search and filters exclusively—browsing is impractical

Work with filtered subsets for specific operational tasks

Use tags extensively to create navigable account groups

Coordinate with Cobre on performance optimization for your scale

Next Steps

Once you've set up your accounts and personalized your view, you're ready to leverage the full power of the Cobre Portal:

Immediate Actions

Connect your existing external bank accounts for unified visibility

Create Cobre Balance accounts in the currencies you use most frequently

Configure your table view (columns, grouping, filters) to match your role

Establish naming conventions and add tags to your accounts

Set up subaccount relationships if you need automatic fund concentration

Build Your Workflow

Create Money Movements - Initiate payments from your connected and Cobre Balance accounts with instant settlement

Set Up Approval Workflows - Implement maker-checker controls for payment authorization and compliance

Configure Scheduled Payments - Automate recurring transfers to eliminate manual processing and reduce operational overhead

Review Transaction History - Access consolidated records across all your accounts for reconciliation and reporting

Optimize Over Time

Refine your grouping strategy as you learn which view helps you work most efficiently

Add tags as you discover useful categorizations

Adjust subaccount relationships as your treasury structure evolves

Continuously update aliases to reflect changing business purposes

The Accounts section is your foundation—everything else in the portal builds on this unified view of your treasury. The dynamic table features ensure this foundation adapts to your needs rather than constraining your operations.

Additional Resources

Your Key Account Manager for strategic account structure guidance

Cobre Support for technical issues or questions about account capabilities

The portal's help section for quick reference on specific features

Account and Balance Management

Understanding Your Account Types#

Connected External Accounts#

Cobre Balance Accounts#

Navigating the Accounts Interface#

Main Dashboard View#

Inline Editing Capabilities#

Account Details Display#

Connecting External Accounts#

Step 1: Initiate Connection#

Step 2: Enter Account Details#

Step 3: Submit for Verification#

Step 4: Verification Process#

Creating Cobre Balance Accounts#

Step 1: Start Creation#

Step 2: Configure Your Account#

General Information#

Account Structure#

Step 3: Confirm Creation#

Managing Your Accounts#

Monitoring Balances#

Managing Account Information#

Managing Subaccount Relationships#

Tracking Daily Activity#

Using Advanced Search and Filtering#

Customizing Your View#

Best Practices#

Account Organization#

Balance Monitoring#

Efficient Search and Filtering#

Inline Editing Workflow#

Strategic Account Structure#

Connection Maintenance#

Scaling Your Account Management#

Troubleshooting Common Issues#

Connection Issues#

Cobre Balance Issues#

Interface and Display Issues#

Tag Management Issues#

Performance Issues#

Permission Issues#

Maximizing the Dynamic Table Features#

Personalization for Different Roles#

Workflow-Based Grouping Strategies#

Advanced Filtering Techniques#

Making Inline Editing Part of Your Routine#

Optimizing for Scale#

Next Steps#

Immediate Actions#

Build Your Workflow#

Optimize Over Time#

Additional Resources#

Understanding Your Account Types

Connected External Accounts

Cobre Balance Accounts

Navigating the Accounts Interface

Main Dashboard View

Inline Editing Capabilities

Account Details Display

Connecting External Accounts

Step 1: Initiate Connection

Step 2: Enter Account Details

Step 3: Submit for Verification

Step 4: Verification Process

Creating Cobre Balance Accounts

Step 1: Start Creation

Step 2: Configure Your Account

General Information

Account Structure

Step 3: Confirm Creation

Managing Your Accounts

Monitoring Balances

Managing Account Information

Managing Subaccount Relationships

Tracking Daily Activity

Using Advanced Search and Filtering

Customizing Your View

Best Practices

Account Organization

Balance Monitoring

Efficient Search and Filtering

Inline Editing Workflow

Strategic Account Structure

Connection Maintenance

Scaling Your Account Management

Troubleshooting Common Issues

Connection Issues

Cobre Balance Issues

Interface and Display Issues

Tag Management Issues

Performance Issues

Permission Issues

Maximizing the Dynamic Table Features

Personalization for Different Roles

Workflow-Based Grouping Strategies

Advanced Filtering Techniques

Making Inline Editing Part of Your Routine

Optimizing for Scale

Next Steps

Immediate Actions

Build Your Workflow

Optimize Over Time

Additional Resources