The Money Movements section is your central command center for managing all domestic financial transactions within the Cobre Portal. From individual payments to bulk file processing, this unified workspace gives you complete visibility and control over your payment operations across multiple rails and currencies.What You Can Do#
Process and track payments across SPEI, Fast Pay, ACH Colombia, and other rails
Monitor transaction status in real-time from initiation to completion
Manage individual payments and bulk batches in a single interface
Search and filter your entire transaction history with precision
Customize your workspace to display only the information you need
Download receipts and access audit trails for transaction tracking
Understanding Transaction Statuses#
Your payments move through a clear lifecycle from creation to completion. Understanding these statuses helps you track progress and take appropriate action when needed.Status Overview#
| Status | Final | What It Means | What Happens Next |
|---|
| Initiated | No | Payment created and submitted for processing | Moves to Processing automatically |
| Processing | No | Payment is being processed by the payment rail | Completes when funds are delivered |
| Pending Approval | No | Awaiting authorization from an approver | Requires approval action or will be rejected |
| Completed | Yes | Funds successfully delivered to destination | No further action needed |
| Failed | Yes | Payment could not be completed (see details for reason) | Review error details and retry if appropriate |
| Error | Yes | System or configuration issue prevented processing | Contact support or check configuration |
| Rejected | Yes | Manually declined by an approver | Payment will not process |
| Canceled | Yes | User canceled before processing began | No charges incurred |
| Returned | Yes | Funds returned due to recipient account issues | Investigate recipient details |
Understanding Final vs. Non-Final Statuses#
Non-final statuses indicate the payment is still in progress or awaiting action
Final statuses mean the payment lifecycle is complete (successfully or unsuccessfully)
Monitor non-final statuses to ensure timely approvals and identify processing delays
Status Updates#
Statuses update automatically as payments progress through the system. To see the latest information:The table refreshes periodically while you're viewing it
Manually refresh your browser to force an immediate update
Click into a payment's detail view to see its current status and history
How Roles Affect Money Movements#
Your role determines what actions you can take with payments. This role-based system ensures proper segregation of duties and maintains security.Role Capabilities#
Dual Control in Action#
When dual control is enabled (configured in Security settings):Payments created by admins require approval from another user
This adds an extra security layer even for trusted users
Payments remain in Pending Approval until authorized
The system prevents self-approval to maintain separation of duties
Why This Matters: Dual control protects against errors and unauthorized transactions while maintaining operational efficiency. High-value payments get an extra review, but routine transactions can still flow smoothly.
Customizing Your Workspace#
Default View#
When you first access Money Movements, the table displays essential information optimized for daily monitoring:Amount – Transaction value and currency
Status – Current payment state
Destination – Receiving account or counterparty
Type – Payment rail used (SPEI, Fast Pay, ACH, etc.)
Creation Date – When the transaction was initiated
Tailoring the View to Your Workflow#
Different workflows demand different data. Treasury teams need batch tracking, compliance requires reference numbers, and operations focuses on creator details. The Portal adapts to your specific needs.To customize which columns appear:1.
Click Edit Columns at the top of the table
2.
A dropdown appears showing all available columns with checkboxes
3.
Check or uncheck columns—the table updates instantly
4.
Toggle multiple selections without closing the dropdown
5.
Click outside or press ESC when finished
Available Columns#
Additional Columns You Can Add:Country – Geographic location of the transaction
Batch ID – Links to bulk payment files
Creator – User who initiated the payment
External ID – Your internal reference identifier
Reference – Transaction reference number
Tracking Key – Unique identifier from the payment rail
CEP – Payment key for Mexican SPEI transactions (Comprobante Electrónico de Pago)
Description – Transaction notes or details
Column Behavior#
Your selections are saved automatically for future sessions
Columns appear in a predefined order optimized for readability
Changes apply instantly—no page refresh needed
Each user's customization is independent (doesn't affect others)
Restoring Default Settings#
Return to the standard view anytime:1.
Open the Edit Columns dropdown
2.
Click Restore Default Columns at the bottom
3.
The table resets to show only the six core columns
Finding Transactions#
Quick Search#
Locate specific payments instantly using the "search" option in the bar at the top:Counterparty Name: Enter the name of the person or business you transacted with. The system searches across all your payment history to find matches. Counterparty Document: Search using the recipient's tax ID, national ID, or business registration number. Useful when you know the document but not the exact name spelling. Movement ID: Enter the unique transaction identifier to pull up a specific payment. This is the fastest method when you have the ID from an email, report, or another system. Batch ID: Find all payments associated with a specific bulk upload file. Essential for reviewing or reconciling batch transactions. External ID: Search using your organization's internal reference number. This connects Cobre transactions to your own accounting or ERP systems. How Search Works#
Select which field you want to search by from the dropdown
Results appear instantly as you type
Search is flexible: you can switch between different search types without clearing previous results
Time-Saving Shortcut: Need to copy the data of a Money Movement? Hover over any row, and select Copy ID. The ID is instantly copied to your clipboard for pasting into emails, reports, or support tickets
Advanced Filtering#
For more precise searches, combine multiple filters to drill down exactly what you need:Status – Focus on specific states (Completed, Processing, Pending Approval, Failed, etc.)
Origin Account – Filter by source account when managing multiple entities
Creation Date – Set date ranges for reporting periods or reconciliation
Currency – View MXN, COP, USD, or other currency transactions
Amount – Set minimum and maximum values to find specific transaction sizes
Type – Filter by payment rail (SPEI, Fast Pay, ACH, Bre-B, etc.)
Strategic Filtering Tips#
Month-end reconciliation: Filter by creation date range and status = Completed
High-value review: Set amount minimum above your approval threshold
Bulk payment tracking: Filter by a specific batch ID or date range
Rail performance: Filter by type to analyze speed and success rates per payment method
Working with Different Views#
Individual Money Movements#
This default view displays each transaction as a separate row, ideal for:Reviewing individual payment details
Monitoring day-to-day payment flow
Reconciling payments against invoices or receipts
Investigating specific transaction issues
Money Movement ID shown at the top right corner of the transaction details, and can be copied with one click
Complete transaction information including all metadata
Movement Audit showing creation, approvals, and status changes with timestamps
Creator and approver information for accountability
Available actions based on current status and your role permissions
Bulk Transactions#
Switch to Bulk view when working with bulk payment files:See all uploaded payment files in one consolidated list
Track batch-level status alongside individual payment details
Monitor progress: how many payments are completed vs. pending
Access batch-level actions like approval or cancellation
File name of the uploaded payment file
Number of payments included in the batch
Total amount across all payments
Batch status indicating overall progress
ID for tracking and auditing
Drilling Into Bulk Movements#
Click any batch to open the detail view showing:Individual payments within the batch with their specific statuses
The ability to filter payments within the batch by status (All, Pending Approval, Processing, Completed, Rejected, Error, Failed, etc.)
Batch-level actions available to you
Summary statistics for the batch
Why Use Bulk View#
When you upload a bulk payment file with hundreds or thousands of payments, managing them individually is impractical. Batch view lets you approve entire files at once, monitor overall progress, and quickly identify if any payments in the batch failed.Switching Between Views#
Toggle between Unitary and Bulk views using the tabs at the top. Take into account that your column customization applies only to Unitary view.
Individual Payment Details#
When you click into an individual money movement in the Unitary tab, you get complete visibility:Money Movement ID (top-right, easy to copy)
Origin and destination accounts
Payment type (SPEI, ACH, Fast Pay, etc.)
Reference numbers (external ID, tracking key, CEP when applicable)
Actions You Can Take#
Based on the payment's status and your role, you'll see different options:For Pending Approval Payments:Approve – Authorize the payment to proceed (requires MFA)
Reject – Decline the payment with reason
View details – Review complete information before deciding
Download Receipt – Generate a payment receipt for your records
Report a Problem – Flag issues via the kebab menu (⋮) for investigation
Copy ID – Quickly copy the transaction identifier
Click counterparty names to view counterparty details
Access linked account information
View the batch if this payment is part of one
Error Handling#
Column Customization Issues#
If the Edit Columns dropdown fails to load:You'll see the message: "We couldn't load the columns. Please try again."2.
Verify your internet connection
3.
Try accessing Edit Columns again
4.
If the problem persists, contact support
Transaction Issues#
For Failed or Error Status Payments:1.
Click into the payment detail view
2.
Review the error description or reason code
3.
Check if recipient information needs correction
4.
Contact support if the issue is unclear
5.
Retry the payment if appropriate after resolving the root cause
1.
Verify recipient account details are correct
2.
Check if the destination account is active
3.
Confirm account can receive the payment type you're using
4.
Update counterparty information if needed before retrying
Best Practices#
For Efficient Daily Operations#
Customize columns to match your primary workflow (show only what you use regularly)
Keep Status and Creation Date visible for quick triage
Add Creator column if you manage approvals for a team
Include Batch ID when frequently working with bulk files
Start your day by filtering for Pending Approval to handle queued items
Check Processing status periodically to catch stuck payments early
Use date filters to focus on today's or this week's activity
Set up amount filters to prioritize high-value transactions
For Team Collaboration#
Use the Copy ID feature when discussing specific transactions with colleagues
Reference batch IDs when coordinating on bulk payment files
Document common filter combinations your team uses for consistent reporting
Understand which team members can approve vs. only create
Establish escalation paths for payments requiring dual approval
Define approval thresholds and ensure appropriate role assignments
For Reconciliation and Reporting#
Filter by Creation Date to match your accounting period
Include External ID column to cross-reference with your internal systems
Filter Status = Completed for reconciliation of settled transactions
For batch documentation, download the original file from the batch detail view or generate a Movements report (CSV/JSON) with Batch ID references
Reference the audit log for transaction history and approvals
Download receipts for completed payments as needed
Filter by Type to analyze success rates per payment rail
Review Failed status payments to identify patterns
Track processing times across different payment methods
For Security and Compliance#
Review payment details carefully before approving (amount, destination, purpose)
Use Reject status appropriately with clear documentation
Never share approval credentials or MFA codes
Report suspicious payments immediately using Report a Problem
Regularly review pending approvals to prevent processing delays
FAQs#
Can I view transactions from several months ago?
Yes, there is no date limitation for viewing historical transactions. Use the Creation Date filter to find older payments.Can I download receipts for all payment types?
Yes, receipts are available for all money movement types processed through the Portal.Will my column customization affect other users?
No, each user's column selections are independent. Your customization won't impact anyone else's view.What happens to my custom view when I log out?
Your selections are automatically saved and restored when you log back in. You don't need to reconfigure your workspace each session.Can I apply multiple filters at once?
Absolutely. Combining filters (e.g., date range + status + amount) lets you drill down precisely to the transactions you need.How do I find a specific transaction if I only know the counterparty name?
Use the search bar and enter the full name of the person or business. The system will search across all your transactions.What's the difference between Failed and Error status?
Failed typically indicates the payment rail couldn't complete the transaction (e.g., invalid recipient account). Error suggests a system or configuration issue that prevented the payment from being submitted.Can I reorder columns by dragging them?
Currently, columns appear in a predefined order optimized for readability. Future updates may include drag-and-drop customization.How do I handle a Returned payment?
Returned means the funds came back due to recipient account issues. Verify the destination account details are correct and active, then you may need to create a new payment with corrected information.Do batch-level approvals affect payments I already individually approved?
No, batch-level actions only apply to payments that haven't been individually processed. Your previous individual decisions are preserved.Can I schedule payments for future processing?
The scheduling feature lets you set optimal processing times. Refer to the scheduling documentation for details on setting up deferred payments.
Getting the Most from Money Movements#
The Money Movements section is designed to adapt to how you work. Whether you're processing urgent real-time transfers via SPEI, using Bre-B for instant interbank payments and collections in Colombia, managing monthly payroll through Fast Pay, or handling approvals for bulk payment files, the combination of customizable views, powerful search, and flexible filtering puts you in complete control.Take time to configure your workspace for your specific role—treasury operations, accounts payable, compliance, or executive oversight. Your future self will appreciate the efficiency gained from a properly tailored view that surfaces exactly the information you need, when you need it. 