Error Dictionary

This Error Dictionary is a straightforward guide to help you understand and fix errors quickly. Here's how our errors are structured to make troubleshooting as easy as possible:

What has failed: We'll tell you exactly which part of the process or component isn't working.

Why it has failed: We'll explain the reason behind the error, whether it's something like entering the wrong data, hitting a system limit, or facing a connectivity problem.

What can be done to correct it: We provide clear steps or solutions to solve the issue and get things running smoothly again.
This guide is designed to keep you moving forward without getting bogged down by technical glitches. Let's dive in and keep things running smoothly!

Errors format

Errors will be returned as a http 409 code with the following body:

{
  "code":"G001"
  "description":"General error. Please try again."
}

Catalogs

Category	Code	Description
General	G001	General error. Please try again.
General	G002	The processing has failed as an invalid parameter has been added. Please remove the $parameter$ and try again.
General	G003	The selected page does not exist. You have requested a page that it is out of bounds for the list. Please provide a page_number that is within the size of the list.
General	G004	The format of some of the parameters are not correct. The $paramenter$ should be of type $type$ . Correct the format and try again.
General	G005	The feature that you are trying to use is not active for this client. Please contact your Key Account Manager representative for more information.
General	G006	Retrieval failed because the parameter limit was exceeded. The maximum allowed is 60 and the request included ' $n$ '. Please review the request and try again.

Category	Code	Description
Authentication	AU001	The authentication process failed as no `user_id` was added in the request. Please add the `user_id` to authenticate correctly.
Authentication	AU002	The authentication process failed as no `secret` was added in the request. Please add the `secret` to authenticate correctly.
Authentication	AU003	The authentication process failed as an additional field $field$ was found in the request. Please remove the $field$ field to authenticate correctly.
Authentication	AU004	The authentication process failed as the request JSON body is malformed. Please validate the JSON structure sent and try again.

Category	Code	Description
Accounts	ACC000	Please verify the request to correctly send the petition again
Accounts	ACC001	Account connection failed. The provided metatada does not met the requirements for provider $p ro v i d e d i d$ and action $a c t i o n$ . Please verify the request to correctly send the petition again
Accounts	ACC002	Account connection failed. The given $p ro v i d e d i d$ is incorrect. Please verify the request to correctly send the petition again
Accounts	ACC003	Account connection failed. The provided $a cco u n t_{t} y p e$ is incorrect. Please make sure the account type is valid and exists.
Accounts	ACC004	Account connection failed. The $missing_parameter$ is missing in the metadata. Please provide a valid $missing_parameter$ .
Accounts	ACC005	Account connection failed. The $action$ is incorrect. Please provide a valid $action$ .
Accounts	ACC006	Account connection failed.The provided account number is not valid. The account should have a $provider_id$ provider format of $#_of_digits$ digits. (🚧 in construction)
Accounts	ACC007	Account connection failed.The provided account number is not valid. The account should have a $p ro v i d e r_{i} d$ format of at least $#_of_digits$ digits.(🚧 in construction)
Accounts	ACC008	Account connection failed. The $provider_id$ provider does not allow the identification $account_holder_id_type$ . Please use an allowed value and try again.(🚧 in construction)
Accounts	ACC009	Account connection failed. The $account_holder_id_type$ account holder id type should have $#_of_digits$ digits and no special characters.(🚧 in construction)
Accounts	ACC010	Account connection failed. The alias should have a maximum of 256 characters.(🚧 in construction)
Accounts	ACC011	Account creation failed. The given $primary_account$ primary account does not exist or is not valid. Please validate that the account type is valid and it exists.
Accounts	ACC012	Account creation failed. The geo of the $primary_account$ primary account does not match the geo of Cobre Balance. Please verify and try again.
Accounts	ACC013	Account creation failed. The given $p r ima r y_{a} cco u n t$ primary account is not valid because it is already a secondary account. Please link a different account and try again.

Category	Code	Description
Move Money	MM000	The Money Movement request failed.
Move Money	MM001	The Money Movement request failed as no $parameter$ was added in the request. Please add the $parameter$ parameter to initiate the money movement operation correctly.
Move Money	MM002	The money movement request failed. The given $destination_id$ is invalid. Please make sure the destination_id is valid and exists.
Move Money	MM005	The Money Movement request has failed. The amount entered cannot be negative or smaller than zero. Please add an amount equal or greater to 1 to process correctly the money movement.
Move Money	MM006	The Money Movement request has failed. The destination object of type CLABE is not correctly formatted. The Destination object of type clabe, should include the following parameters: Account_type, account_number, counterparty_fullname, counterparty_id_type, counterparty_id_number
Move Money	MM007	The Money Movement request has failed. The destination object of type $TYPE_OF_CP$ is not correctly formatted. The account number should have a $TYPE_OF_CP$ format of $#_of_digits$ digits.
Move Money	MM008	The Money Movement request has failed. The source and destination parameters cannot be the same. Initiate a new Money Movement request with different source and destination parameters
Move Money	MM009	The Money Movement request has failed. The provided idempotency parameter does not have the required length. Please provide an idempotency value of 9 or more characters.
Move Money	MM010	The Money Movement request has failed. The provided source and destination should be a valid combination. Please add a valid combination of source and destination.
Move Money	MM011	The Money Movement request has failed. The provided description in the metada excess the size of the field. Please add a valid description.
Move Money	MM012	The Money Movement request has failed. The provided destination_id is not valid or does not exist. Please add a valid destination.
Move Money	MM013	The Money Movement request has failed. The provided reference in the metadata excess the size of the field. Please add a valid reference.
Move Money	MM015	The Money movement request failed. The url provided is invalid. Please make sure that the link is starts with "https://" or "http://".
Move Money	MM016	The Money movement request failed. One or more r2p methods are incorrect or missing. Please make sure that the r2p methods are valid and try again.
Move Money	MM017	The money movement request failed. The provided expiration_date is invalid. Please ensure that the expiration_date is in the correct format (YYYY-MM-DDTHH:MM), set to a future date, and does not exceed 90 days from the requested time and date.
Move Money	MM018	The Money movement request failed. The fx_quote provided is expired.
Move Money	MM019	The Money movement request failed. The pse_bank_code provided is not valid. Please make sure pse_bank_code is valid and exists.
Move Money	MM020	The Money movement request failed. There was a problem creating the r2p_link. Please try again
Move Money	MM021	The money movement request failed. The given $source_id$ is invalid. Please make sure the source_id is valid and exists.
Move Money	MM022	The money movement request failed. The $account_id $ is not authorized to debit the $counterparty_id$ . Please make sure the registration is completed and try again
Move Money	MM023	The money movement request failed. The provided $category$ is not valid. Please enter a valid category and try again.
Move Money	MM024	The money movement request failed. The $secondary_counterparty$ is not valid Please provide a valid secondary_counterparty and try again.
Move Money	MM025	The Money Movement request failed.
Move Money	MM026	The money movement request failed. The $description_to_payer/payee$ exceeds 256 characters. Please adjust the field length and try again.
Move Money	MM027	The money movement request failed. The amount exceeds the maximum allowed for this payment rail. Please provide a valid amount and try again.
Move Money	MM028	The money movement request failed. The provided $token$ is not valid. Please enter a valid token and try again.

Category	Code	Description
Subscriptions	SUB000	Error while processing the subscription. Please try again.
Subscriptions	SUB001	Error processing the subscription. One or many of the provided events are not valid. Please provide a valid list of events and try again.
Subscriptions	SUB002	Error processing the subscription. The provided description exceeds the maximum size of 256 chars. Please provide a valid description and try again.
Subscriptions	SUB003	Error processing the subscription. The provided request object is missing the $parameter$ . Please provide all the required parameters to correctly create the subscription.
Subscriptions	SUB004	The subscription was not created. The URL provided does not have the right format. Please review the provided URL and try again.
Subscriptions	SUB005	The subscription was not created. The size of the event_signature_key exceeds the

Category	Code	Description
Reports	REP000	The processing of the report failed. Please try again.
Reports	REP001	The request to process a report has failed. Please add the $parameter$ parameter to the request body.
Reports	REP002	The request to generate a download link has failed. An invalid report id has been found in the request body. Please fix the requested array of reports and try again.
Reports	REP003	The request to generate a report has failed. An invalid combination of resource and type has been requested. Please review the request and try again.
Reports	REP004	The request to generate a report has failed. The account $parameter$ was not found. Please review the request and try again.
Reports	REP005	The request to generate a report has failed. The provider id $parameter$ and account type $parameter$ are not supported. Please review the request and try again.
Reports	REP006	The request to generate a report has failed. The account id $parameter$ has a missing or invalid $parameter$ and is required for time zone calculation. Please review the account information and try again.

Category	Code	Description
Counterparties	CP000	Could not create counterparty, please try again.
Counterparties	CP001	The Counterparty was not created. The type of the counterparty is not valid. Please review the type of the counterparty and try again.
Counterparties	CP002	The Counterparty was not created. One or many of the provided fields for the type $type$ are not valid or are missing. Please make sure all the required fields are included and valid.
Counterparties	CP003	The Counterparty was not created. The account number provided is not valid. The account number should have a $TYPE_OF_CP$ format of $#_of_digits$ digits.
Counterparties	CP004	The Counterparty was not created. The provided card number is not valid. The card should have a $TYPE_OF_CP$ format of $#_of_digits$ digits.
Counterparties	CP005	The Counterparty was not created. The $TYPE_OF_CP$ counterparty type does not allow the identification $CP_ID_TYPE$ . Please use an allowed value and try again.
Counterparties	CP006	The Counterparty was not created. The counterparty_fullname field does not allow special characters. Please ensure that the `counterparty_fullname` contains only valid characters and try again
Counterparties	CP007	The Counterparty was not created. The $CP_BENEFICIARY_INSTITUTION$ provided is not valid. Please make sure the beneficiary institution is allowed and try again.
Counterparties	CP008	The Counterparty was not created. The counterparty_id_number field does not allow special characters. Please provide a valid counterparty_id_number and try again.
Counterparties	CP009	The Counterparty was not created. The counterparty_id_number for $CP_ID_TYPE$ should have 9 or 10 digits. Please verify and try again.
Counterparties	CP010	The Counterparty was not created. The email format provided is not allowed. Please provide a valid email address and try again.
Counterparties	CP011	The Counterparty was not created. The phone_number format is incorrect. Please ensure the phone_number starts with a '+' followed by a country code and digits and try again.
Counterparties	CP012	The Counterparty was not created. The counterparty_id_number must be numeric. Please ensure that the counterparty_id_number contains only numbers and try again.
Counterparties	CP013	The Counterparty was not created. The counterparty_date_of_birth should be in YYYYMMDD format. Please ensure that the counterparty_date_of_birth has a correct format and try again.
Counterparties	CP014	The Counterparty was not created. The key_value does not meet the characteristics of any key type. Please enter a valid key and try again.
Counterparties	CP015	The Counterparty was not created. The $field$ field must be a string. Please make sure all the required fields are included and valid.

Category	Code	Description
MM Approval	MMA000	The money movement decision failed. Please try again.
MM Approval	MMA001	Could not create a money movement decision. One or more fields are missing. Please make sure all the required fileds are included and valid.
MM Approval	MMA002	Could not create a money movement decision. The provided decision is not allowed. Please provide a valid decision and try again.
MM Approval	MMA003	Could not create a money movement decision. The provided description exceeds the maximum size of 256 chars. Please provide a valid description and try again.
MM Approval	MMA004	Could not create a money movement decision. There is already a decision for this money movement.

Category	Code	Description
Bulk MM	BMM000	Could not create the bulk money movement process, please try again.

Category	Code	Description
FX quotes	QU000	Could not create the requested quote, please try again.
FX quotes	QU001	Could not creat quote. The pair requested is not valid. Please make sure the pair is valid and exists.
FX quotes	QU002	The quote was not created. The $missing_parameter$ is missing in the request body. Please provide a valid $missing_parameter$ .
FX quotes	QU003	Could not creat quote. The market is currently closed. Please try again during regular market hours.
FX quotes	QU004	Could not create quote. The pair requested is not configured. Please contact your Key Account Manager for curency pair activation.
FX quotes	QU005	The daily limit quota has been reached. Please retry the quotation with an amount within the quota limit.
FX quotes	QU006	Could not create quote. The pair requested is not configured for off-market operations. Please contact your Key Account Manager for activation.

Category	Code	Description
Cross Border MM	CBMM000	Could not create Cross Border Money Movement. Please try again.
Cross Border MM	CBMM001	Could not create Cross Border Money Movement. The $quote_id$ does not exist or expired Please make sure the quote id is valid and try again.
Cross Border MM	CBMM002	The Cross Border Money Movement request failed as no $parameter$ was added in the request. Please add the $parameter$ parameter to initiate the money movement operation correctly.
Cross Border MM	CBMM003	The Cross Border Money Movement request has failed. The provided idempotency parameter does not have the required length. Please provide an idempotency value of 9 or more characters.
Cross Border MM	CBMM004	The Cross Border Money Movement request has failed. The provided description in the metadata excess the size of the field. Please add a valid description.
Cross Border MM	CBMM005	The Cross Border Money Movement request has failed. The provided $destination_id$ is not valid or does not exist. Please add a valid destination.
Cross Border MM	CBMM007	The daily limit quota has been reached. Please retry the money movement with an amount within the quota limit.

Category	Code	Description
Money Movement Scheduler	MMS000	Error while processing the money movement scheduler. Please try again.
Money Movement Scheduler	MMS001	Could not create the money movement scheduler. The $missing_parameter$ is missing in the request body. Please provide a valid $missing_parameter$ .
Money Movement Scheduler	MMS002	Could not create the money movement scheduler. The schedule pattern $schedule_pattern$ is incorrect. Make sure the cron expression is defined correctly.
Money Movement Scheduler	MMS003	Could not create the money movement scheduler. One or more accounts are incorrect. Make sure the provided accounts are valid and exist.
Money Movement Scheduler	MMS004	Could not create the money movement scheduler. One or more declared accounts are not Saldo Cobre accounts. Please make sure all the provided accounts are saldo Cobre accounts.
Money Movement Scheduler	MMS005	Could not create the money movement scheduler. The counterparty id $counterparty_id$ is not valid. Make sure the counterparty declared is valid and exists.
Money Movement Scheduler	MMS006	Could not create the money movement scheduler. The provided description exceeds the maximum size of 50 chars. Please provide a valid description and try again.
Money Movement Scheduler	MMS007	Could not create the money movement scheduler. The amount entered cannot be negative. Please add an amount equal or greater to 0 to process correctly the money movement scheduler.
Money Movement Scheduler	MMS008	Could not create the money movement scheduler. The provided alias exceeds the maximum size of 256 chars. Please provide a valid alias and try again.
Money Movement Scheduler	MMS009	Could not create the money movement scheduler. The amount entered cannot be 0 or negative. Please add an amount greater to 0 to process correctly the money movement scheduler.

Category	Code	Description
Cross Border MM	CBMM000	Could not create Cross Border Money Movement. Please try again.
Cross Border MM	CBMM001	Could not create Cross Border Money Movement. The $quote_id$ does not exist or expired Please make sure the quote id is valid and try again.
Cross Border MM	CBMM002	The Cross Border Money Movement request failed as no $parameter$ was added in the request. Please add the $parameter$ parameter to initiate the money movement operation correctly.
Cross Border MM	CBMM003	The Cross Border Money Movement request has failed. The provided idempotency parameter does not have the required length. Please provide an idempotency value of 9 or more characters.
Cross Border MM	CBMM004	The Cross Border Money Movement request has failed. The provided description in the metadata excess the size of the field. Please add a valid description.
Cross Border MM	CBMM005	The Cross Border Money Movement request has failed. The provided $destination_id$ is not valid or does not exist. Please add a valid destination.
Cross Border MM	CBMM006	The Cross Border Money Movement request has failed. The provided $source_id$ is not valid or does not exist. Please add a valid destination.
Cross Border MM	CBMM007	The daily limit quota has been reached. Please retry the money movement with an amount within the quota limit.

Category	Code	Description
BMM Decision	BMMD000	Could not create a bulk decision. Please try again.
BMM Decision	BMMD001	The Bulk Money Movement decsion has failed. The $parameter$ is missing in the request. Please add the $parameter$ to initiate the Bulk Money Movement decsion correctly.
BMM Decision	BMMD002	The Bulk Money Movement decsion has failed. The provided decision is not allowed. Please provide a valid decision and try again.
BMM Decision	BMMD003	Could not create a bulk money movement decision. The provided description exceeds the maximum size of 256 chars. Please provide a valid description and try again.
BMM Decision	BMMD004	Could not create a bulk money movement decision. There is already a decision for this bulk money movement decsion.
BMM Decision	BMMD005	Could not create a bulk money movement decision. Money movements are still processing. Please wait until all money movements have been created and try again.
BMM Decision	BMMD006	Could not create a bulk money movement decision. The ‘bulk_money_movement_id’ is not eligible for bulk approval since it was not sent for approval. Please ensure that the provided bulk money movement is allowed to be approved in bulk.

Category	Code	Description
Direct Debit Registration	DDR000	Could not create account registration. Please try again later.
Direct Debit Registration	DDR001	The account registration request has failed. The destination $account_id$ is not valid. Please verify that the destination trying to register is allowed for that geography and exists.
Direct Debit Registration	DDR002	The account registration request has failed. The counterparty $counterparty$ is not allowed for account registration. Please verify that the counterparty geography and type meets the necessary criteria for account registration
Direct Debit Registration	DDR003	The account registration request has failed. The provided description exceeds the maximum size. Please provide a valid description and try again.

Category	Code	Description
Checkout	CHK001	The Checkout could not be created. The provided `external_id` exceeds 256 characters. Please provide a valid `external_id` and try again.
Checkout	CHK002	The Checkout could not be created. The provided counterparty $source_id$ is not valid. Please relate a `source_id` of type r2p and try again.
Checkout	CHK003	The Checkout could not be created. The provided `alias` exceeds 256 characters. Please provide a valid `alias` and try again.
Checkout	CHK004	The `checkout_item` field contains special characters. Please remove the special characters from the field and try again.
Checkout	CHK005	The Checkout could not be created. The provided $destination_id$ does not exist. Please relate a valid `destination_id` and try again.
Checkout	CHK006	The Checkout could not be created. The provided $checkout_rails$ are not valid or do not exist. Please relate valid `checkout_rails` and try again.
Checkout	CHK007	TThe Checkout could not be created. The $missing_parameter$ is missing in the request body. Please provide a valid $missing_parameter$ and try again.
Checkout	CHK008	The Checkout could not be created. The provided `checkout_header` exceeds 30 characters. Please provide a valid `checkout_header` and try again.
Checkout	CHK009	The Checkout could not be created. The provided `checkout_item` exceeds 256 characters. Please provide a valid `checkout_item` and try again.
Checkout	CHK010	The Checkout could not be created. The $amount$ provided is not valid. Please provide a valid $amount$ and try again.
Checkout	CHK011	The Checkout could not be created. The provided $valid_until$ is invalid. Please ensure that `valid_until` is in the correct format (YYYY-MM-DDTHH:MM:SSZ), set to a future date from the requested time and date.
Checkout	CHK012	The Checkout could not be created. The $money_movement_intent_limit$ provided is not valid. Please provide a valid $money_movement_intent_limit$ and try again.
Checkout	CHK013	The Checkout could not be created. The provided `description_to_payee` exceeds 40 characters. Please provide a valid `description_to_payee` and try again.

Category	Code	Description
Evidence Request	EVR001	The evidence_request failed. The number of links requested is above the allowed limit. Please reduce the number of links and try again.
Evidence Request	EVR002	The evidence_request failed. The document type value was not requested for this event_request. Please include a valid document type value.
Evidence Request	EVR003	The evidence_request failed due to an invalid request. Please verify the parameters and try again.
Evidence Request	EVR004	The evidence_request failed. Another evidence_request is currently in progress for the same reference_id. Please wait until the current request is completed before trying again.
Evidence Request	EVR005	The evidence_request failed. The provided expiration value is invalid. Please ensure it is a positive integer and represents a future duration.
Evidence Request	EVR006	The evidence_request failed. The field evidence_document was not recognized in the request. Please add a valid evidence_document parameter to create the request successfully.
Evidence Request	EVR007	The evidence_request failed. The field evidence_information was not recognized in the request. Please add a valid evidence_information parameter to create the request successfully.
Evidence Request	EVR008	The evidence_request failed. The provided data point response format is invalid and does not comply with the documented schema. Please correct the response and try again.
Evidence Request	EVR009	The evidence_request failed. No information was specified in the request. Please add a valid parameter in either evidence_information or evidence_document.
Evidence Request	EVR010	The evidence_request failed. No reference_id was specified. Please add a valid reference_id to create the request.
Evidence Request	EVR011	The evidence_request failed. No document was uploaded for the given evidence_document. Please upload a valid document.
Evidence Request	EVR012	The evidence_request failed. The additional context field was not found. Please provide a valid or empty context field.
Evidence Request	EVR013	The evidence_request failed. The provided evidence_id is not linked to the specified evidence_request_id. Please provide a valid evidence_id that is vinculated to the evidence_request_id submitted.
Evidence Request	EVR014	The evidence_request failed. The evidence_request ID is already completed.
Evidence Request	EVR015	The evidence_request failed. Duplicated evidence_id in submission.
Evidence Request	EVR016	The evidence_request failed. Missing evi_id in evidence submission.
Evidence Request	EVR017	The evidence_request failed. The context field must have at least one entry.

Error Dictionary

Errors format#

Catalogs#

Errors format

Catalogs