Named Accounts in Mexico

🚧 Named Accounts is a gated feature. It must be enabled by Cobre before it appears in the Portal. Contact your Key Account Manager to request access.

Subclients are Cobre's model for identifying the end merchant behind an aggregator — a registered identity, screened before it can operate, that travels with every transaction. Named Accounts in Mexico, covered in this guide, is the first product built on that model: it surfaces merchant identity directly in SPEI transaction records.

This guide focuses on the Mexico / Named Accounts flow. As Subclients extend to other products, each will get its own guide.

Surface merchant identity in SPEI transactions, directly from the Portal

Named Accounts let clients operating in Mexico surface their merchants' identities in SPEI transaction records, without requiring each merchant to complete a full individual KYB process with Cobre.

This guide walks through the Portal flow: registering a merchant as a Subclient, waiting for approval, and creating a Named Account linked to that Subclient.

How It Works

Register the subclient — Enter the company's data, along with its legal representatives' and the ultimate beneficial owners' (UBOs) data.. This data will pass through a screening process.

Assign accounts — Once the subclient passes the screening process successfully, you can create associated Cobre Balances (CLABE-backed Cobre Balances) to manage their resources independently.

Manage movements — Make and receive SPEI transfers and other movements on behalf of the subclient from this platform.

All movements are recorded in your history and can be consulted at any time.

Prerequisites

Named Accounts must be enabled for your organization by Cobre (contact your KAM).

Step-by-Step Guide

Step 1 – Open the Subclients module

In the left sidebar, go to Subclients.

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This screen lists every Subclient you've registered, with:

Business name

Document (tax ID)

Status — Enabled, Processing, Rejected or Failed

Registration ID — the subclient's unique identifier (sc_...) in Cobre's system

Created at

Step 2 – Register a new Subclient

Click + Create subclient. The wizard has four tabs: Company → Representatives → Beneficiaries → Summary.

2.1 Company

Enter the merchant's business details:

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Name / Business name

Identifier — This value becomes the merchant-name portion of the SPEI display name ({Your Acronym} {Identifier}).

Document type and Document number (e.g. RFC)

Email, Phone, Website

Industry

Incorporation date and Country of incorporation

Address — Street, City, State/Province, Postal code, Country

Click Continue.

⚠️ SPEI enforces a 40-character limit on the combined {Your Acronym} {Identifier} string. Keep the Identifier short and recognizable — if the combined name exceeds this limit, the account may fail to register at the provider level

2.2 Representatives

Captura de pantalla 2026-08-25 a la(s) 12.41.19 p.m..png

For each representative: First name(s), Last name, Document type, Document number, Date of birth, and Nationality (you can add more than one nationality per person). Use Add representative for additional entries.

Click Continue.

2.3 Beneficiaries (UBOs)

Captura de pantalla 2026-08-25 a la(s) 12.41.41 p.m..png

Same fields as the Representatives step: First name(s), Last name, Document type, Document number, Date of birth, Nationality. Use Add beneficiary for additional entries.

Click Continue.

2.4 Summary

Review everything before submitting:

Captura de pantalla 2026-08-25 a la(s) 12.42.08 p.m..png

Each section (Company, Legal Representative, UBOs) has an Edit shortcut to fix anything before submitting. When ready, click Create subclient.

Step 3 – Wait for Subclient screening

Subclient screening is asynchronous:

The Subclient starts in Processing.

Cobre reviews the submitted information.

The Subclient moves to either Enabled or Rejected. Failed in exceptional cases where a technical error occurs.

You can track this from the Subclients list (Step 1).

⚠️ A Rejected Subclient cannot be resubmitted — you'll need to create a new Subclient record with corrected information. A Subclient that's already Enabled may also (rarely) become rejected later due to a post-approval compliance review; if that happens, Cobre will notify you, and existing accounts linked to it are not automatically affected. Reach out to your KAM for guidance in that case.

A Subclient only needs to be registered once — once Enabled, it can be reused across multiple Named Accounts.

Step 4 – Create the Named Account

Once the Subclient shows Enabled, go to Accounts and click + Create Cobre Balance.

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Fill in:

Alias — how the account will be labeled internally in the Portal

Tags (optional)

Currency — select MXN

Finance Institution — select Cobre Balance | Tesored. This is required: linking a Subclient to an account is currently only supported under Tesored.

Under Account Options, check Mark as subclient account

In This account belongs to, search for and select the Subclient you registered in Step 2

Click Finish.

Step 5 – Confirm the account is linked

Back in the Accounts list, the new Named Account appears with a small building icon next to its alias, identifying it as subclient-linked:

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Open the account to see the full detail view, which surfaces the linked Subclient:

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Here you'll find:

The account's CLABE

Subclient — the linked merchant's business name

Transactions and Virtual Clabes tabs (Same as for regular accounts)

The standard Move money action

Step 6 – Use the Named Account

Once created, a Named Account works exactly like a standard Cobre Balance account — no extra steps are needed. All standard capabilities apply as-is:

Pay-ins

Pay-outs

Virtual CLABEs

R2P SPEI

The only difference is that SPEI records will surface the merchant's identity instead of only your name or Pexto's.

Step 7 – Monitor activity by Subclient

You can also review activity from the Subclient's own detail page. Go back to Subclients, and click into a specific record:

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This view shows Transactions and Accounts tabs scoped to that Subclient — useful if a single merchant has more than one Named Account linked to them.

Core Concepts and Terminology

Subclient: A merchant identity record (Your client) created through the 4-step Portal wizard (Company, Representatives, Beneficiaries, Summary). Must be Enabled before it can be linked to an account. Subclients are not exclusive to Mexico or to Named Accounts — the same model is confirmed for the R2P PSE flow in Colombia, with more payment methods, geographies, and rails planned.

Named Account: A standard Cobre Balance account created with Mark as subclient account enabled and linked to an approved Subclient. Currently only supported under the Tesored institution.

Registration ID: The Subclient's unique identifier, shown as sc_... in the Subclients list and detail page.

Things to Keep in Mind

Named Accounts must be enabled for your organization by Cobre before the linking option appears in the account creation flow.

Mark as subclient account is only available when the Finance Institution is Cobre Balance | Tesored.

A Subclient can be reused across multiple Named Accounts once approved.

A Rejected Subclient cannot be resubmitted — create a new one.

The SPEI display name format is {Your Acronym} | {Subclient name}. Your Acronym must be configured by Cobre — define a short one (4–5 characters is recommended to help stay under the 40-character combined limit — see Step 2.1) and ask your KAM to set it up. Subclient name comes from the Identifier field set when creating the Subclient (Step 2.1).

If a Subclient shows Failed status, this points to a technical error during processing rather than a compliance decision. Try creating the Subclient again. If the error persists, contact your KAM.

Subclients are being extended beyond Named Accounts in Mexico: the R2P PSE flow in Colombia is confirmed, with additional payment methods and other geographies/rails (Mexico, US, cross-border, stablecoin) planned next.

Frequently Asked Questions

Can I link the same Subclient to more than one account?
Yes. Once a Subclient is Enabled, it can be reused across multiple Named Accounts.

What happens if my Subclient is Rejected?
You can't resubmit it. Check the reason of the rejection with your KAM and create a new Subclient record with corrected information.

Can I create a Named Account under any institution?
No. Mark as subclient account is currently only supported under Cobre Balance | Tesored.

Do Named Accounts support the same features as regular Cobre Balance accounts?
Yes — pay-ins, pay-outs, Virtual CLABEs, and R2P SPEI all work the same way once the account is created. Therefore the same limitations apply: maximum number of Cobre balances and virtual CLABES, etc.

Are Subclients only used for Named Accounts in Mexico?
No. Subclients are Cobre's general model for identifying the end merchant behind an aggregator. Named Accounts in Mexico is the first implementation; the R2P PSE flow in Colombia is confirmed to use the same model next, and support for more payment methods, geographies, and rails is planned.

Subclient Management - Names Accounts MX

Named Accounts in Mexico#

Surface merchant identity in SPEI transactions, directly from the Portal#

How It Works#

Prerequisites#

Step-by-Step Guide#

Step 1 – Open the Subclients module#

Step 2 – Register a new Subclient#

2.1 Company#

2.2 Representatives#

2.3 Beneficiaries (UBOs)#

2.4 Summary#

Step 3 – Wait for Subclient screening#

Step 4 – Create the Named Account#

Step 5 – Confirm the account is linked#

Step 6 – Use the Named Account#

Step 7 – Monitor activity by Subclient#

Core Concepts and Terminology#

Things to Keep in Mind#

Frequently Asked Questions#

Named Accounts in Mexico

Surface merchant identity in SPEI transactions, directly from the Portal

How It Works

Prerequisites

Step-by-Step Guide

Step 1 – Open the Subclients module

Step 2 – Register a new Subclient

2.1 Company

2.2 Representatives

2.3 Beneficiaries (UBOs)

2.4 Summary

Step 3 – Wait for Subclient screening

Step 4 – Create the Named Account

Step 5 – Confirm the account is linked

Step 6 – Use the Named Account

Step 7 – Monitor activity by Subclient

Core Concepts and Terminology

Things to Keep in Mind

Frequently Asked Questions